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FAQ


About

Where are is Lash Cosmetics based?

Lash Cosmetics is located in New York City.

Products

What is included with my Lash Cosmetics Vibely Mascara purchase?

With each purchase you get two mascara brush options. This way you can choose your desired look and even take your lashes to the next level by using both!

Mascara Brush No. 1 - Slender Curl, for thin, longer curl lashes

Mascara Brush No. 2 - Thick and Full, for thicker, fuller lashes

What makes Lash Cosmetics’ Vibely Mascara special?

You’ll get long, voluminous lashes with Lash Cosmetics’ Vibely Mascara. Our mascara is designed to lengthen and thicken lashes up to 5x, this long-lasting waterproof formula gives you all day wear.

  • Stunning Lashes

Extend your natural lashes to stunning lengths. Using 4D Silk Fiber to coat each lash, Vibely Mascara enhances lashes, making them up to 5x thicker and longer. Turn up the volume and get your most dramatic lashes yet!

  • Long-Lasting Wear

No touch-ups needed with Vibely Mascara. Waterproof and long-lasting, confidently go through your day without smudges, flakes or clumps with the creamy formula. With just a single coat, get an all day glamorous look effortlessly!

  • Dual-Brush Design

Two brushes for two incredible looks. Whether you're going for thick and full or long and lean, with Vibely Mascara you don't have to choose. Each brush helps you achieve the perfect lash coating for desired results!

  • Easy to Apply and Remove

Smooth Mascara Sweeps All Eyelashes Without Clumping, Peeling Or Drying Out; Just Use Your Favorite Makeup Remover Or Warm Water To Remove Makeup At The End Of The Day.

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Is Vibely Mascara waterproof?

Yes, our mascara is waterproof.

Promotions

Do you have any current promotions or discounts?

We offer a first-time discount for new customers. Sign up for our list and we’ll send that discount to you right away! Sign up here.

Payment Options

What payment methods do you accept?

We accept the payment methods listed below.

 

Shipping and Order Tracking

What's your shipping & order tracking process?

Once your order is processed & shipped, we'll send you a confirmation email. This can take up to 2 to 3 business days. Once your order is shipped, you can expect your order to arrive between 5-8 business days, depending on your location.

If you did not get an email with your tracking number, please contact us at support@lashcosmetics.co.

Why doesn’t my shipping link work?

It can take a few days for the systems to sync with one another. Please be patient and check back a few days later. If within a few days you are still unable to access your shipping link, please email us at support@lashcosmetics.co.

Are there any anticipated shipping delays?

If you are experiencing unusual delays, please email us for assistance, and we’ll be happy to look into it for you.

Order Management & Returns

What is your return policy?

30-DAY HASSLE FREE RETURNS AND EXCHANGES

Try Lash Cosmetics’ Vibely Mascara risk-free for 30 days. If you are not happy with your mascara, please send an email to our customer support at support@lashcosmetics.co within 30 days of receiving your product for a return or exchange.

How can I cancel my order?

If you ordered within the past 24 hours and changed your mind, we offer hassle-free cancellations. Email us at support@lashcosmetics.co and our customer support will help cancel your order.

If you ordered more than 24 hours ago, your order will likely have been processed and we will not be able to offer an immediate refund. However, once you receive your order, you have up to 30 days to request a refund.

Still Need Help?

Feel free to email us at support@lashcosmetics.co or call us at 800-328-8347

Email us anytime at support@lashcosmetics.co with any additional questions, or call us at (800) 328-8347. Our typical response time is less than 24 hours. To expedite the process please provide our customer support team with the name that the order was placed under as well as the order confirmation number.

Please note that other communication methods (like Facebook) are not checked on a daily basis for customer service inquiries. Emailing us will get you the fastest support.